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Terms & Conditions

OhTravelo- OhTravelo has guaranteed to make this site useful, secure, easy to use and mainly customer driven. On the off chance that you might love and want to know more about our duties alongside our clients, please experience the data beneath. It is likewise prudent, on the off chance that you are not in wording or concurrence with any of the data gave; please utilize your carefulness towards further utilization of this site and any administrations as prescribed, Thank You.

Introduction

Otravelo is solely proficient to serve clients across the globe in planning their travel at most competitive and wide ranging fares. Ohtravelo.com exclusively acts as an intermediary agent; we create a bridge between travelers and suppliers of travel services including flight tickets, hotels and other travel facilities or products. We do not own or manage any kind of such Travel Services provided on our website. Neither we declares ourselves as an airline, hotel, nor are associated with the travel service providers as affiliates/designated representatives. Entire labeling is dependable for expressive purposes only and does not signify any involvement of us with any airlines or travel organization/companies

Definitions

Within these booking Terms and Conditions, the following words shall have the following meanings

Travel Agent: Ohtravelo, in the course of its business acts as an intermediary in the process of realizing agreements in the field of travel and provides advice, information & bookings.

Travel Suppliers: Travel Services providers that cater to travelers, the airline, the hotel, the car Hire Company, insurance provider and/or any other service provider of travel products & services. In the broadest sense of the word, Authorized Travel Wholesaler with whom the Customer enters into an agreement through us and who, with due observance of their applicable terms and conditions, is responsible for carrying out the service provided to end traveler/consumer.

Services: Any service offered by the website which includes booking of air tickets, transport services, accommodation services, car-hire services, insurance service and dynamically packaged holiday services etc.

Customer: Any service offered by the website which includes booking of air tickets, transport services, accommodation services, car-hire services, insurance service and dynamically packaged holiday services etc.

Contract: The booking or contract/order between the Traveler and the Travel Supplier. The Travel Agent and Website acts as an intermediary interface in the transactions involved for purchase and use of travel products.

Website: means the https:// Otravelo.com To get closer and deeper into the entire purpose provision of our valued website, please carefully go through the following:

  • We work to fulfill all the travel needs of travelers in the USA and worldwide.
  • You will only use this website to make legitimate bookings for yourself, family or for another person for whom you are legally authorized to act upon, also you abide that you will inform such other persons about the Terms of Use that apply to the purchases you have made on their behalf, including all rules, regulations and restrictions applicable thereto (Travel Services, Booking, Cancellation & Changes if applicable)
  • As a condition of your use of Ohtravelo, you warrant that you are at least 18 years of age and are of sound mind
  • All information supplied by you on this website is true, accurate, current and complete and has no discrepancies
  • We experience a seamless business implementation in terms of planning an itinerary for our customers
  • You are liable to agree to our terms and conditions before you proceed with any travel bookings
  • When you use our website for booking flights you agree to pay all the levied charges and fares
  • We are associated with numerous third party vendors to offer you the finest discount and deals. Also to state, we won’t be responsible for sudden changes and cancellation of your flight bookings from the third party vendors end, adding on we won’t be liable to refund any travel amounting case of such unsuccessful transactions, however we would try to help our customers with better alternatives
  • In certain cases where electronic payments are involved we may ask you to fill and send us a credit / debit card pre authorization form along with the copy of credit / debit card and identity proof such as a Driver License or passport page showing photograph and signature.
  • Ohtravelo offers a secured and safe environment for your and all your transactions, but if there are any issues or discrepancies at the end of your bank or credit card provider, we are not to be held responsible
  • Charges appearing in your credit card could be in the name of the airline or any one of their service providers or one of our consolidators. Charges may include expenses, including procurement, fulfillment, quality control and servicing of the flight ticket, along with Government / State Taxes and Flight Charges
  • In case of a system error regarding pricing of flights, hotel, car rental and or any other booking from Ohtravelo, website Ohtravelo withholds the right not to sell the booking at the same price. Once a system error has been identified, Ohtravelo will notify you of the right price prevailing then.
  • All Airline Tickets are non-refundable, non-changeable, non-assignable and non-cancellable. In limited instances, an airline may allow a ticket to be changed for a fee / price, plus the increased cost of the new ticket.
  • All reservations are subject to availability at the time of booking
  • Reservations are not confirmed until the airline has issued a ticket number, and a confirming e-mail will be sent to the customers e-mail address indicating that a ticket has been issued from our end, in case the same is not provided immediately call our customer care desk at (800-000- 0000) and we would be happy to assist
  • In the unlikely event that your booking has to be cancelled, a full refund will be made, to the person/s who originally paid for the booking. Should your flight be cancelled, the Customer’s rights and remedies will be governed by the airline’s conditions of carriage. As a result, the Customer may be entitled to: (a) carriage on another flight with the same airline without additional costs; (b) re-routing to their destination with another carrier without additional costs; (c) receiving a full refund; or (d) some other right or remedy
  • The current maximum number of tickets per transaction or PNR is nine and the name on each ticket must match a valid photo ID shown at the airport, also please note to carry all valid travel documents required for both domestic and international travel such as passport, visa, inoculation record etc., as the customer is purely responsible for the same.
  • Refund requests will be accepted only after following conditions have been met:
  • Traveler has applied for cancellation and refund with us and the airline rules allow for the same
  • Traveler should not be a “no show”. Most no-show bookings are not eligible for refund
  • Processing from suppliers & waivers are secured from the airlines by us to process the request for cancellation and refund.
  • For flight ticket refunds, it is difficult to provide exact date or time, it may take for the refund to get processed hence are liability is nil.
  • All requests for refunds are processed in a sequence. Once a notification is sent to the customer service agent, an e-mail notification will be sent by us to confirm such request also please note this notification is just an acknowledgement of your request and does not automatically qualify you for a refund
  • Please note that we depend on the airlines to receive refunds. After approval of refund by the airlines, it might take some additional time for the same to reflect in your credit card statement
  • In cases where the airline does allow cancellations, a credit may be valid towards ticket purchase in future with travel on flights of the same airline
  • The Travel Agent shall not be liable for any failure in the course of its service rendered if the same shall arise out of a force majeure event. This shall include without limitation government intervention, wars, civil commotion, hijacking, fire, flood, accident, ill health, storm, strikes, lockouts, terrorist attacks or industrial action affecting either the Travel Agent or its Travel Suppliers.
  • Please note that airlines may charge for additional services (for example, but not limited to, checked baggage, airport check-in, preferred seating, in-flight entertainment (if available) and food, drinks and snacks etc.) Any charges for these additional services are not included in the price of the ticket booked with us and hence must be paid by the customer directly to the airline.